Cogni is a financial technology company, not a bank. Banking services provided by Community Federal Savings Bank. Member FDIC.
Important: Please read carefully, Effective as of February 14, 2021
Welcome to our website (the “Site“), owned and operated by Cogni, Inc. (“Cogni,” “our,” “we,” or “us“). This page explains the terms by which you may use the Site, and our services and software provided on or in connection with our services and/or App (as defined below) (collectively, the “Service“). By accessing or using the Service, or clicking a button or checking a box marked “I Agree” or something similar, you signify that you have read, understood, and agree to be bound by these Terms of Use (these “Terms“) and to the collection and use of your information as set forth in our Privacy Policy [https://getcogni.com/privacy-policy/], which is hereby incorporated by reference. These Terms apply to all visitors, users, and others who register for or otherwise access or use the Service (“Users“).
Certain Services may be subject to additional terms and conditions specified by us from time to time, and your use of such services is subject to those additional terms and conditions, which are hereby incorporated into these Terms by reference.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
Use of Our Service
Eligibility
This is a contract between you and Cogni. You must read and agree to these terms before using the Service. If you do not agree, you may not use the Service. You may use the Service only if you can form a binding contract with Cogni, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. Any use or access to the Service by anyone under 13 is strictly prohibited and in violation of these Terms. You must be a resident of the United States with a United States mailing address. The Service is not available to any Users previously removed from the Service by Cogni.
Cogni Service and App
Subject to the terms and conditions of these Terms, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service for your personal, noncommercial use only and as permitted by the features of the Service. Cogni reserves all rights not expressly granted herein in the Service and Cogni Content (as defined below). Cogni may terminate this license at any time for any reason or no reason.
We may make available software to access the Service via a mobile device (the “App“). To use the App you must have a mobile device that is compatible with the App. Cogni does not warrant that the App will be compatible with your mobile device. You may use mobile data in connection with the App and may incur additional charges from your wireless provider for these services. You agree that you are solely responsible for any such charges. Cogni hereby grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the App for one Cogni account on one mobile device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the App, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the App to any third party or use the App to provide time sharing or similar services for any third party; (iii) make any copies of the App; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the App, features that prevent or restrict use or copying of any content accessible through the App, or features that enforce limitations on use of the App; or (v) delete the copyright and other proprietary rights notices on the App. You acknowledge that Cogni may from time to time issue upgraded versions of the App, and may automatically electronically upgrade the version of the App that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that the terms and conditions of these Terms will apply to all such upgrades. Any third-party code that may be incorporated in the App is covered by the applicable open source or third-party license EULA, if any, authorizing use of such code. The foregoing license grant is not a sale of the App or any copy thereof, and Cogni or its third-party partners or suppliers retain all right, title, and interest in the App (and any copy thereof). Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in these Terms, is void. Cogni reserves all rights not expressly granted under these Terms. If the App is being acquired on behalf of the United States Government, then the following provision applies. The App will be deemed to be “commercial computer software” and “commercial computer software documentation,” respectively, pursuant to DFAR Section 227.7202 and FAR Section 12.212, as applicable. Any use, reproduction, release, performance, display or disclosure of the Service and any accompanying documentation by the U.S. Government will be governed solely by these Terms and is prohibited except to the extent expressly permitted by these Terms. The App originates in the United States, and is subject to United States export laws and regulations. The App may not be exported or re-exported to certain countries or those persons or entities prohibited from receiving exports from the United States. In addition, the App may be subject to the import and export laws of other countries. You agree to comply with all United States and foreign laws related to use of the App and the Service.
Cogni Accounts
Your Cogni account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. We may maintain different types of accounts for different types of Users. If you open a Cogni account on behalf of a company, organization, or other entity, then (a) “you” includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity’s behalf.
You may never use another User’s account without permission. When creating your account, you must provide accurate and complete information required by Cogni, and you must keep this information up to date. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must notify Cogni immediately of any breach of security or unauthorized use of your account. Cogni will not be liable for any losses caused by any unauthorized use of your account. You will not activate multiple Cogni accounts without Cogni’s prior consent.
By providing Cogni your email address you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as changes to features of the Service and special offers. If you do not want to receive such email messages, you may opt out by using the unsubscribe link found at the bottom of the email. You will continue to receive transaction-related emails regarding products or services you have requested. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.
User Information
We may permit you to submit information related to you in order for us and our partners to provide you with the services contemplated herein (“User Content”). By submitting to Cogni User Content, you grant to Cogni and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, sell, display, transmit, publish, broadcast, host, archive, store, cache, use or otherwise exploit all or any portion of the User Content, in any commercial or noncommercial manner whatsoever, for any purposes that complies with applicable law with or without attribution and without further notice to you. Neither you, nor any other person or entity, will have the right to (i) receive any royalty or consideration of any kind for the use of the User Content pursuant to these Terms or (ii) inspect or approve the editorial copy or other material that may be used in connection with the User Content.
By submitting User Content to Cogni, you represent and warrant that (i) you own or control any and all rights in and to the User Content, and the right to grant all of the rights and licenses in these Terms, and if you are not the holder of such rights, the holder of such rights has completely and effectively waived all such rights and irrevocably granted you the right to grant the licenses stated above without the need for payment to you or any other person or entity; (ii) you have obtained permission from any individuals that the User Content relate to in order for Cogni to use, and grant others the right to use, User Content in accordance with the Terms without the need for payment to you or any other person or entity; and (iii) the User Content does not (a) contain false or misleading information, (b) infringe on the intellectual property, privacy, publicity, statutory, contractual or other rights of any third party, © contain any libelous, defamatory, obscene, offensive, threatening or otherwise harassing or hateful content, or (d) contain computer viruses, worms or other harmful files. Upon request by Cogni, you will furnish Cogni any documentation, substantiation or releases necessary to verify your compliance with these Terms. You are solely responsible for the User Content and you hereby agree to indemnify and hold Cogni and its employees, agents, affiliates, assigns and licensees harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any law or rights of a third party.
If Cogni determines that any User Content is inaccurate, it may request that you update the User Content or may update the User Content without liability to you or consent from you. At Cogni’s sole discretion, any User Content may be included in the Services in whole or in part in modified form without liability to you. In addition, Cogni shall have the right (but not the obligation) in its sole discretion to refuse or remove any User Content that is available or submitted via the Services that violates these Terms. Notwithstanding anything here, Cogni is not responsible for detecting or correcting any errors and you acknowledge that the accuracy and completeness of User Content you submit to Cogni is your sole responsibility. Under no circumstances will Cogni be liable in any way for any User Content submitted by you.
Service Rules
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Service in a manner that sends more request messages to Cogni servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that Cogni grants the operators of public search engines revocable permission to use spiders to copy publically available materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Service; (vii) collecting or harvesting any personally identifiable information, including account names, from the Service; (viii) using the Service for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Service; (xi) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (xii) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
We may, without prior notice, change the Service; stop providing the Service or features of the Service, to you or to Users generally; or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.
Bank Holidays
Our Proprietary Rights
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (the “Cogni Content”), and all intellectual property rights related thereto, are the exclusive property of Cogni and its licensors. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Cogni Content. Use of Cogni Content for any purpose not expressly permitted by these Terms is strictly prohibited.
You may choose to or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Cogni under any fiduciary or other obligation, and that we are free to use the Idea without any compensation to you, use the Idea without providing you or any third party consideration of any kind for the use of the Idea, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Cogni does not waive any rights to use similar or related ideas previously known to Cogni, or developed by its employees, or obtained from sources other than you.
Privacy
We care about the privacy of our Users. You understand that by using the Services you consent to the collection, use and disclosure of your personally identifiable information, User Content and aggregate data as set forth in our Privacy Policy [https://getcogni.com/privacy-policy/].
Security
Cogni cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Additional Representations and Warranties
You represent and warrant that you will (i) not engage in any fraud, intentional or negligent misrepresentation or any unlawful act relating to the use of Cogni’s Services or otherwise provide false, accurate or misleading information or otherwise participate in a fraudulent transaction, including, without limitation, providing User Content that is false, inaccurate or misleading or that you have not been authorized to provide or use; (ii) fully cooperate in any investigation or provide confirmation of your identity or any information you provide to Cogni; (iii) not infringe Cogni’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights or other right of any party; (iv) not obtain or attempt to obtain any information from the Services of any other Users; (v) not violate any law, statute, ordinance, regulation or treaty in connection with your use of the Services or access or use of the Site or App; or (vi) not breach these Terms or any other agreement with Cogni. You agree to notify Cogni immediately in writing at any time that you discover that any of the representations or warranties contained in these Terms are not true and correct in all respects and/or if you receive notice or any communication from any third-party that claims directly or by implication that any of these representations or warranties contained in these Terms are not true and correct in all respects.
Third-Party Links and Information
The Service may contain links to third-party materials that are not owned or controlled by Cogni. Cogni does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Service or share your User Content on or through any third-party website or service, you do so at your own risk, and you understand that these Terms and Cogni’s Privacy Policy do not apply to your use of such sites. You expressly relieve Cogni from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Service and any other terms (such as warranties) are solely between you and such advertisers. You agree that Cogni shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
Indemnity
You agree to defend, indemnify and hold harmless Cogni and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from or related to: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of these Terms, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or intellectual property rights; (iv) your violation of any applicable law, rule or regulation; (v) User Content or any content that is submitted via your account including without limitation misleading, false, or inaccurate information; (vi) your negligent actions or willful misconduct; or (vii) any other party’s access and use of the Service with your unique username, password or other appropriate security code.
No Warranty
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COGNI OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, COGNI, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE.
COGNI DOES NOT ENDORSE, REPRESENT, OR GUARANTEE THE COMPLETENESS, ACCURACY, RELIABILITY OR USEFULNESS OF ANY USER CONTENT. USER CONTENT IS ENTIRELY THE RESPONSIBILITY OF THE PERSON FROM WHOM SUCH INFORMATION ORIGINATED OR WHO SUBMITS SUCH INFORMATION. YOU ARE RESPONSIBLE FOR THE INFORMATION YOU CHOOSE TO SUBMIT USING THE SERVICES.
COGNI DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND COGNI WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY.
FEDERAL LAW, SOME STATES, PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION AND LIMITATIONS OF CERTAIN IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS AND EXCLUSIONS UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COGNI, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SERVICE. UNDER NO CIRCUMSTANCES WILL COGNI BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT, USER CONTENT, OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COGNI ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT OR USER CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION OR USER CONTENT STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL COGNI, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO COGNI HEREUNDER OR $50.00, WHICHEVER IS GREATER.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF COGNI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
The Service is controlled and operated from facilities in the United States and is only intended for use in the United States. Cogni makes no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Service if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Service are solely directed to individuals, companies, or other entities located in the United States.
Governing Law, Arbitration, and Class Action/Jury Trial Waiver
Governing Law. You agree that: (i) the Service shall be deemed solely based in New York; and (ii) the Service shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than New York. These Terms shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles. The parties acknowledge that these Terms evidence a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of these Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in New York, New York for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that New York, New York is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.
Arbitration. READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM COGNI. For any dispute with Cogni, you agree to first contact us at disputes@getcogni.com and attempt to resolve the dispute with us informally. In the unlikely event that Cogni has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to these Terms, or the breach or alleged breach thereof (collectively, “Claims“), by binding arbitration by either Judicial Arbitration and Mediation Services (“JAMS”) or the American Arbitration Association (“AAA”), as selected by the party electing to use arbitration. For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: (i) JAMS at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at www.jamsadr.com; and (ii) AAA at 335 Madison Avenue, New York, NY 10017; website at www.adr.org. The arbitration will be conducted in New York, New York, unless you and Cogni agree otherwise. JAMS or AAA may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS or AAA, as applicable and the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Cogni from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.
Class Action/Jury Trial Waiver. WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICE FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND COGNI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
Additional App Store Terms
App from Apple App Store. The following applies to any App you acquire from the Apple App Store (“Apple-Sourced Software“): You acknowledge and agree that these Terms is solely between you and Cogni, not Apple, Inc. (“Apple“) and that Apple has no responsibility for the Apple-Sourced Software or content thereof. Your use of the Apple-Sourced Software must comply with the App Store Terms of Service. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Sourced Software. In the event of any failure of the Apple-Sourced Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Sourced Software to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Sourced Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and any law applicable to Cogni as provider of the software. You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the Apple-Sourced Software or your possession and/or use of the Apple-Sourced Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Sourced Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by these Terms and any law applicable to Cogni as provider of the software. You acknowledge that, in the event of any third-party claim that the Apple-Sourced Software or your possession and use of that Apple-Sourced Software infringes that third party’s intellectual property rights, Cogni, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You and Cogni acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as relates to your license of the Apple-Sourced Software, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as relates to your license of the Apple-Sourced Software against you as a third-party beneficiary thereof.
App from Google Play Store. The following applies to any App you acquire from the Google Play Store (“Google-Sourced Software“): (i) you acknowledge that these Terms are between you and Cogni only, and not with Google, Inc. (“Google“); (ii) your use of Google-Sourced Software must comply with Google’s then-current Google Play Store Terms of Service; (iii) Google is only a provider of the Google Play Store where you obtained the Google-Sourced Software; (iv) Cogni, and not Google, is solely responsible for its Google-Sourced Software; (v) Google has no obligation or liability to you with respect to Google-Sourced Software or these Terms; and (vi) you acknowledge and agree that Google is a third-party beneficiary to these Terms as it relates to Cogni’s Google-Sourced Software.
Termination
In addition to any other termination rights set forth herein, you agree that Cogni, in its sole discretion and for any or no reason, may terminate these Terms, at any time and without prior notice. You further agree that Cogni shall not be liable to you for any such termination. Upon termination of the Terms, all rights granted to you will automatically terminate and immediately revert to Cogni and its licensors.
Inactive Cogni Accounts
Your account may be in 'Dormant' status due to inactivity in the account for more than 24 months. Inactivity refers to 0 app logins as well as 0 transacting activity.
1. Dormancy Period:
a. The dormancy period for all customer accounts in Cogni will stand at 730 days.
b. If no activity occurs in an account for 730 days, it will be classified as "Dormant."
2. Quarterly
a. Cogni team will conduct a quarterly review of all accounts that have been dormant for a period of more than 2 years, including those already classified as "Dormant."
b. The Cogni Team will carry out the review to identify and assess these dormant accounts.
3. Customer Support Follow-up:
a. The list of dormant accounts will be circulated to the relationship groups (Cogni engineers, head of product and CEO) within Cogni.
b. The Customer Support team will be responsible for following up with the customers associated with the dormant accounts.
4. Customer Communication:
a. An email will be sent to all customers with dormant accounts, seeking reasons for non-operation and requesting them to close the account if it is no longer required.
b. The purpose of this communication is to engage with customers and encourage them to take action regarding their dormant accounts: log in, deposit account or close account.
5. Dormant Account Transactions:
a. Any transaction or maintenance activity related to a dormant account will require approval from a Senior Operation Officer and Relationship Manager.
b. Customer-initiated transactions will be processed and recorded, and the account will be removed from the dormant classification.
6. Closure of Accounts:
a. Accounts that have been inactive for 2 years, have zero logins and margins will be suspended after the annual review process.
b. For such cases, the 2 emails will be sent to the customer, giving them an opportunity to indicate if they wish to keep the account open. If no response is received, the account will be closed, and an intimation letter will be sent to the customer.
1. Dormancy Period:
a. The dormancy period for all customer accounts in Cogni will stand at 730 days.
b. If no activity occurs in an account for 730 days, it will be classified as "Dormant."
2. Quarterly
a. Cogni team will conduct a quarterly review of all accounts that have been dormant for a period of more than 2 years, including those already classified as "Dormant."
b. The Cogni Team will carry out the review to identify and assess these dormant accounts.
3. Customer Support Follow-up:
a. The list of dormant accounts will be circulated to the relationship groups (Cogni engineers, head of product and CEO) within Cogni.
b. The Customer Support team will be responsible for following up with the customers associated with the dormant accounts.
4. Customer Communication:
a. An email will be sent to all customers with dormant accounts, seeking reasons for non-operation and requesting them to close the account if it is no longer required.
b. The purpose of this communication is to engage with customers and encourage them to take action regarding their dormant accounts: log in, deposit account or close account.
5. Dormant Account Transactions:
a. Any transaction or maintenance activity related to a dormant account will require approval from a Senior Operation Officer and Relationship Manager.
b. Customer-initiated transactions will be processed and recorded, and the account will be removed from the dormant classification.
6. Closure of Accounts:
a. Accounts that have been inactive for 2 years, have zero logins and margins will be suspended after the annual review process.
b. For such cases, the 2 emails will be sent to the customer, giving them an opportunity to indicate if they wish to keep the account open. If no response is received, the account will be closed, and an intimation letter will be sent to the customer.
This unique policy for inactive Cogni accounts outlines the procedures and actions taken by the bank to manage and address dormant accounts effectively. By implementing these measures, Cogni aims to maintain an active and engaged customer base while ensuring compliance with regulatory requirements.
General
Assignment. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Cogni without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
Change in or Termination of Services and Notification Procedures and Changes to these Terms. Cogni may, without prior notice, change the Services or stop providing the Services or features of the Services to you or Users. Cogni may also create usage limits for the Services. Cogni may terminate your Cogni account, permanently or temporarily terminate or suspend your access to the Services, delete any content or information that you have submitted via the Services, remove you from the Services without notice and liability to you or any third party for any reason, including if, in our sole determination, you violate any provision of these Terms, or for no reason. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination or suspension of your use of the Services. These remedies are in addition to any other remedies Cogni may have at law or in equity. Upon termination for any reason or no reason, you continue to be bound by these Terms. Cogni may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by Cogni in our sole discretion. Cogni reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in these Terms. Cogni is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. Cogni may, in its sole discretion, modify or update these Terms from time to time, and so you should review this page periodically. Your continued use of the Service after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to access) the Service.
Entire Agreement/Severability. These Terms, together with any amendments and any additional agreements you may enter into with Cogni in connection with the Service, shall constitute the entire agreement between you and Cogni concerning the Service. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect, except that in the event of unenforceability of the universal Class Action/Jury Trial Waiver, the entire arbitration agreement shall be unenforceable.
Force Majeure. In no event will Cogni have liability or be deemed in breach hereof for any failure or delay of performance of any duration resulting in whole or in part from any governmental action, fire, flood, insurrection, war, earthquake, power failure, network failure, riot, explosion, embargo, strikes, terrorist act, labor or material shortage, transportation interruption of any kind or work slowdown or any other condition no reasonably within Cogni’s control. Your payment obligation will not be excused or reduced upon the occurrence of any such event.
No Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Cogni’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Independent Contractor. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cogni as a result of these Terms or use of the Service. You further acknowledge that by transferring User Content or other content to Cogni, no confidential, fiduciary, contractually implied or other relationship is created between you and Cogni other than pursuant to these Terms.
Survival. Provisions of these Terms that, by their nature, should survive termination of these Terms shall survive termination.
Headings. The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and shall not be deemed to limit or affect any of the provisions hereof.
Appstore and Google search results and ads. Cogni is a financial technology application, and not a bank. The Cogni Visa® Debit card is issued by Community Federal Savings Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. The card can be used anywhere Visa debit cards are accepted.
Legal views expressed disclaimer. Any and all views expressed by third-parties appearing on the Cogni app and/or social media platforms do not represent the opinions of Cogni.
The opinions expressed by all third-party do not purport to reflect the opinions or views of Cogni or its issuing bank partner, Community Federal Savings Bank.
Third-party advertisements and links to other sites and/or mobile applications where goods or services are advertised are not endorsements or recommendations by Cogni or our bank partner, Community Federal Savings Bank of the third party sites, applications, goods or services. Cogni nor its issuing bank partner, Community Federal Savings Bank, take responsibility for the content of the ads, promises made, or the quality/reliability of the products or services offered by third- parties in all advertisements. Notice. Cogni may provide you with notices, including those regarding changes to these Terms, by email, regular mail or postings on the Service. If notice is by e-mail or mail, it will be provided to the e-mail or regular mailing address provided by you or that Cogni has on record, and it is your responsibility to update such information for any changes. Notice to you will be deemed given 24 hours after an email is sent and if through postal mail, 36 hours after the date of mailing. You may provide Cogni with notices only by mail or email to its address as provided below:
Cogni, Inc.
34 Howard Street
New York, New York 10013
34 Howard Street
New York, New York 10013
Contact. Please contact us at member-services@getcogni.com with any questions regarding these terms.